After its much touted launch of E-Kaliber package aimed at creating a pool of skilled manpower Call Center Association of India, unveiled the new age security product "e-secure". The product aimed at filling the existing security gap in the Business Process Outsourcing industry was inaugurated by Mr. Arvind Gupta, Joint Secretary, National Security Council Secretariat, in the Seminar on Securing the Business Process Industry organised by the Confederation of Indian Industry (CII) on Monday.

According to Lt. Gen. S.S. Mehta, Advisor CII, "Security vulnerability has emerged as the biggest threat to companies across industry verticals. To remain competitive especially in the BPO business, there is a greater need of having a robust security system in place in order to maintain the confidence among clients."

According to Arvind Gupta, Joint Secretary, and National Security Council Secretariat, "Globally security threats have surpassed the physical domain alone, and it has entered the cyber domain as well. The events of security threats have taken national proportions and have the irritable possibility of hampering economic growth."

Sam Chopra, President Call Center Association of India, said, "CCAI has been working closely with CII as the voice of the BPO industry and has been successfully instrumental in developing and offering solutions which cater to the specific needs of the industry. "eSecure" is yet another product after e-Kaliber (A Skills Initiative) which is developed specifically to the security needs of the industry."

Felix Mohan, Director, SecureSynergy commented, "Today, the spot light is on the trustworthiness of BPI (Business Process Industry) operations. Customer data protection and privacy has become the overriding factor for success of the Business Process Industry operations. Not only do the bottom-lines of the BPI companies depend on assuring the privacy, confidentiality and integrity of customer information -- their very survival depends on it."