Moderator:
Awaiting Anil Menon, Senior Vice President - Operations, SecureSynergy Pvt. Ltd

Moderator:
Good Morning. Welcome to ChannelChat with Anil Menon, Senior Vice President, Operations, SecureSynergy Pvt. Ltd.

Anil Menon: Good morning, everyone.

  Sharma, Analog Computech, Delhi :
 Q: There is lack of awareness about Secure Synergy products here in Delhi, so what are your plans to increase awareness? Please update me about your channel network in Delhi? What type of technical support Secure Synergy provides?

Anil Menon
  Hi Sharma, I agree. Though creating awareness is an ongoing challenge for all. We have a planned channel program coming up in April at Delhi . We have several existing partners in Delhi and you can reach them through our distributors Ingram and Techpac as well as thru my colleague sanjiv Dogra at 98103 04454. We have a pool of 10+ pre-sales people at Delhi who provide pre sales help. Support is thru channels itself.

  Anbarasu, Akash Computers, Bangalore :
 Q: Do you have any antivirus particularly for the servers with different OS? What are your plans to expand your Channel Network? Other than firewalls and IDS What are the other products from SecureSynergy?

Anil Menon
  Hi Anbarasu. Yes, we have MVD ASaP for heterogenous platforms as well as VirusScan ASaP for Windows Servers. We are making an aggressive foray into SMB space while renewing our thrust into the Enterprise. That means addition of exciting products as well as new, committed channels. We have in addition to AV, Firewall, IPS products a slew of other products like Application Firewalls, VA tools, Sniffer and an automated patch management solution - PatchEasy. Please contact my colleague Satish at Bangalore on 98453-23156 or our distributors - Ingram or Techpac for more.

  Sanjiv Jain, Shriram Pistons, Delhi :
 Q: Does it provides applet filtering, and URL blocking? Can your firewall be configured to run in conjunction with email virus scanners? As we see, most Hardware based firewall lead to bandwidth chocking and Bottleneck how do you take care of that? Many a times the Firewall it self becomes a single point of failure, which can impact all electronic operations, e-mail service, is it the same with you too or you have any solution for it? Does the firewall offered by SecureSynergy, have Load balancing facility?

Anil Menon
  Hi Sanjiv, that is a long one. We provide two ways of handling this - managed by SS as well as self managed by customers. All our products provide load balancing as well as high availability. Through NOC based service we also provide Intrernet friendly, malicious code management technologies. Please contact my colleague Sanjiv Dogra at Delhi or you can drop me a mail on anilmenon@securesynergy.com. I can also be reached on +91 98200 33978.

B.S.Varma, Himtron Computers & Communication, Shimla :
 Q: Please provide details regarding Patch management? What are the other products of Secure Synergy? What is your company doing to create product awareness in Shimla?

Anil Menon
  Hi Varma, Great to hear from Shimla. We will be in touch with you. Please visit our site www.patcheasy.com for more information on PatchEasy. You could get more info on our products thru our site at www.securesynergy.com or write to my colleague Sanjiv Dogra at Delhi or myself.

  Jayesh, BC Infotech, Mumbai :
 Q: Hi Anil, SecureSynergy has been taking a lot of initiative in recoginizing and awarding the CIO community every year through Security Strategist Awards. It is really a great initiative. Will you be doing something for the Channel community who are taking great efforts in promoting security products?

Anil Menon
  Hi Jayesh, thank you. We have some exciting schemes running for channels like Mission Lakhshya scheme as well as a proposed channel training in April. We are also keen to keep doing home account programs for generating closures/awareness for channels.

  vijay Chander, Xerox ModiCorp Ltd., Bangalore :
 Q: How effective is a System Integrator in Office Automation Business, I mean to say does it make Strong Business sense to INTEGRATE them into our Core Business keeping in mind the customer's point of view.

Anil Menon
  Hi Vijay, today IT management cannot be distinct from Office automation. The roles are merging where SI's and all IT solution providers have to learn to be facilities management providers. Thus a strong business case exists. Customers love single point ownership always backed up by core expertise in few areas.

  Nishant, Isgnovasoft, Delhi :
 Q: Do I need to invest special hardware for implementing this service? Can I manage remote clients with this service?

Anil Menon
  Hi Nishant, the charm of most of our service is savings on additional investments in hardware, software. Our products are self standing with very little requirement for additional infrastructure. Yes. You can manage remote clients with our managed services, ASaP as well as Patch management.

  Venkatesh, Aaditya Compt Consultancy, Mysore :
 Q: Do you have any service centre in this region? If yes, can you provide us with contact details? How do we install anti virus software? What are the procedures for the same? What are the procedures of getting your dealership? As I am interested to become a dealer partner for Secure Synergy? Are you planning to organize any roadshows here in Mysore?

Anil Menon
  Hi Venkatesh, thank you for your interest. Please get in touch with my colleague Satish Rajanna at Bangalore on 98453 23156 or write to me on my mail ID at anilmenon@securesynergy.com. We have an office at Bangalore with technical staff available to train you. To know more on security visit www.securesynergy.com, one of the best portals in the world to get security information as well as our service site at www.securesynergyonline.com. Contact me or my colleagues for more info.

  Ajeet Bhandari, Visual Technology, Chennai :
 Q: What is the future plan to promote the product and any training program to be conduct shortly?

Anil Menon
  Hi Ajeet, please get in touch with my colleague Lakshmi Narasimhan at 98401 45668 and he will help u with details. We have a training program planned for April and another activity planned for customers mid Feb, do contact Lakhsmi.

  Gautam, Simom India, Delhi :
 Q: After any virus breakout what is the minimum time for patches? Can I use SS for updating my asset management and updating? Does this scan packets at gateway? If so, can I scan my Http/SMTP packets also?

Anil Menon
  Hi Gautam, I cannot give you a short answer for this. However, yes we can help you cut the time to Patch with PatchEasy. A new release of this product planned for March will also do asset/config management. If you need scanning of packets at gateway, we have malicious prevention product MVD ASaP as well as Content Filtering solutions an SMB appliance eRakshak as well as a comprehensive filtering solution in ePrism & iPrism. Please get in touch with my colleague Sanjiv Dogra on 98103 04454.

  Rajiv Shah, Ace Peripherals, Mumbai :
 Q: What are your plans for Small Business segment ? Do u have any products that can be sold to them?

Anil Menon
  Hi Rajiv, our ASaP offering backed by McAfee is fantastic for the SMB space. We also have a multi function appliance coming up with eRakshak for VPN, Firewall, Spam & Content Filtering. Our existing ePrism familly is getting enhanced with an SMB appliance Model 500 slated for release end Feb. Please contact my colleague Ajit Pathak at Mumbai on 98921 04477.

Abhishek, Computer Arcade, Guwahati :
 Q: Is Secure Synergy planning for expansion plans for Eastern, North Eastern and other up country market? What is the USP of the products dealt by you? Since McAfee Northern bundle there firewall with their anti virus and Zone alarm is also available at free on the internet so why will one buy or invest in firewalls?

Anil Menon
  Hi Abhishek, NorthEast and Eastern market is going to be a focus area for us next year. We will have training and customer event there soon. Our value proposition is not providing AV or Firewall but a comprehensive stack of security services including technology, products, services and training. Our USP is the breadth of offering, depth in security process Re-engineering, as well as security services, which provides performance, availability, reliability as well as security. Write to me on anilmenon@securesynergy.com for more information or visit our sites at www.securesynergy.com, www.patcheasy.com and www.cii-ss.com for more.

  Anil Patra, Jindal Aluminium Ltd., Bangalore :
 Q: How to choose the best IT solution from millions advertised to be the best in the market? I mean what parameters should be considered?

Anil Menon
  Hi Anil, that is a tough one. If I were you, I will look at references, breadth of offering, internal skill sets, investments made internally by the company as well as appropriateness to your organisation. Features do not matter beyond a point nor do price.

  yogesh, Sify, Mumbai :
 Q: Lots of IT managers are happy for what they are using as patch mgmt from suse, they don't feel the need to go for patch management, as I have sent the mailer to my top client but I have not got positive feedback, can you help me how can we value add to the customer.

Anil Menon
  Hi Yogesh, I thot u are a friend... don't ask me tough questions! On a serious note, patch management is a way of life and PatchEasy is one of the most comprehensive and easily configurable offerings. There are several value props PatchEasy has over products mentioned by you, which my colleague Ajit Pathak can help u with.

  Manoranjan Maha, Orisoft Computers, Berhampur:
 Q: I would like to know about the antivirus software the features and price? Is it the software available on Site? How to download it? What is the procedure? I would like to know the firewall features and price? I want the detail information about patch management? Where is the Head Office situated? Is there any distribution office? Apart from antivirus is there any other software available?

Anil Menon
  Hi Manoranjan, please drop me an e-mail with your contact numbers and I will call u for a comprehensive reply on anilmenon@securesynergy.com. Yes, you can get trials of our software on www.securesynergyonline.com or www.patcheasy.com. This is also available thru our distribution partners Ingram and Techpac.

  Chitranjan Jain, Prompt Computer Service, Ujjain :
 Q: There is a Software in MS Office Windows Professional which does not function in the Home Edition. Is there anything in Patch management that can solve this?

Anil Menon
  Hi Chitranjan, Iam afraid I cannot help u here. Apologies.

  Ramesh, BCPL, Delhi :
 Q: What are the technical features of the firewalls offered by Secure Synergy? Can I have some detail about Secure Synergy Retail Partner Program?

Anil Menon
  Hi Ramesh, please contact my colleague Sanjiv Dogra for getting this info on 93505 81841. You can get more info on our partner program on www.securesynergyonline.com under S3P program.

  Sandeep, Chambal fertilizers, Delhi :
 Q: Should I open any of my ports in my firewall for this service?

Anil Menon
  Hi Sandeep, we work on Port 80 and that is a common http port - so should not be a problem for the ASaP Service.

  Kishore, Bafna Communications Equipments Pvt Ltd, Chennai :
 Q: What levels of technical support are offered? Is onsite support available?

Anil Menon
  Hi Kishore, we expect channel to provide the first level of support. We provide L2 & L3 support including support & training for demo, pilot, installation, implementation and on site support. Please contact Lakshmi Narasimhan at Chennai on 98401 45668.

  Moderator
   We have another 5 minutes to go before the Chat concludes.

  Manjunath, Netsoft Systems, Bangalore :
 Q: What are the main features of patcheasy solutions? Are there any free antivirus downloads from Secure Synergy? What kind of scope you are looking for the retail market?

Anil Menon
  Hi Manjunath, please contact Satish at Bangalore on 98453 23156 or visit www.patcheasy.com for more info on PatchEasy. We provide free trials on www.securesynergyonline.com for ASaP and on patcheasy site. We see the retail market picking up now with more broadband usage and have a planned SMB launch with our retail ASaP offering in March.

  KK, BSI, BLR :
 Q: Do you see a market in east at all for your products? I see no activities of yours happening here? Your comments.

Anil Menon
  Hi KK. Yes, we do see a market. Scaling fast is always a challenge. We have plans for the east in the next FY.

  Moderator
   Thank you Mr Menon for joining us on the chat. We also thank all the participants. There are many pending questions which will be forwarded to Mr Menon. Do join us for the next live ChannelChat on 9th February 2005 at 11:00 am

Anil Menon
  Thank you all.